IT Department Survey Feb 2021
A- General Information
1- Which Department do you work for? ما القسم الذى تعمل به *
If other, please specify:
2- Which device do you have? *
If other, please specify:
B- IT Services
1- I am satisfied with the quality of the support I receive from the IT Team *
2- I am satisfied with the technical knowledge of our support team *
3- I am satisfied with professionalism of our support team *
If other, please specify:
4- How would you rate our team’s ability to solve your problem? *
If other, please specify:
5- Was your problem resolved in a timely manner? *
If other, please specify:
6- How satisfied are you with the amount of time it took to resolve the problem? *
If other, please specify:
Did you attempt to resolve the problem on your own before contacting support? *
11- Whom Do you prefer to refer to when you need something from the IT Team? *
If other, please specify:
7- How often do you have to follow up with IT support to get problems resolved? *
If other, please specify:
8- What issue prompted your most recent IT support request?
9- Is this the first time you’ve encountered this issue?
10- What could we do in the future to provide better support?
C- IT network and tools
12- How satisfied are you with the equipment the company provides? *
If other, please specify:
13- How often do you have trouble connecting to the network wirelessly? *
If other, please specify:
14- Do you use the Network Cable instead of wifi ? *
15- What technical issues do you encounter most frequently?
16- How frequently do you encounter those problems? *
If other, please specify: